Survey and Assessment knowledgebase

ESA006: Error Message 'HTTP 500 Internet Server error' when trying to access the Administration Work Pad

Survey and Assessment installed on Windows 2003 with IIS 6.0 may result in 'HTTP 500' error message when accessing the Administration Work Pad.

The error message arises from IIS 6.0 changes in default ASP settings where 'Using Parent Paths' is now disabled by default.

Refer to following Microsoft article for further information on changes in ASP including 'Using Parent Paths':
http://www.microsoft.com/resources/documentation/iis/6/all/proddocs/en-us/asp_und_impchanges.mspx

The issue can be resolved by either one of the following two methods:

1. Change AspEnableParentPaths property within IIS6.0 to enable parent paths. Refer following Microsoft article for instructions:
   http://www.microsoft.com/resources/documentation/iis/6/all/proddocs/en-us/ref_mb_aspenableparentpaths.mspx ; or
2. For each '.asp' file in the S&A 'admin' folder, do a find and replace on all include statements to reference them from the virtual root of your specific installation. Global Presence does not provide support with this option.