FEEDBACK QUESTIONNAIRE
Supply:


Customer: 

Name of person completing the questionnaire:

Email:

Telephone:
Global Presence appreciates your assistance in taking 15 minutes to complete the following questionnaire, and, help us in improving the quality and value of GP products and services.

DELIVERY

  1. Which delivery method did your organisation use?
    Internet CD both
  2. If a particular media for delivery (eg Internet, CD) is preferred, please indicate which media and explain why:

INSTALLATION

  1. Which applications have been installed?   
    network standalone demonstration none
  2. Were any problems experienced during installation?
    yes no
    If Yes, please describe the nature of problem/s:
  3. Were the installation instructions referred to at any time?
    yes no
  4. Would installation by GP staff have been preferred (additional service)?
    yes no

USAGE

  1. How many staff currently use the software?
    1-2  3-5  more than 5
  2. How often is the software currently used?
    daily  2-4 days/wk   1day/wk  <1 day/wk  not as yet
  3. How often is the software intended to be used in future?
    daily  2-4 days/wk  1day/wk   <1 day/wk  don't know
  1. Getting around the software (ie navigation) is:
 very simple very difficult
very logical very illogical
  1. The software's speed of operation is:
 very slow very fast
  1. The software's suitability for current purposes within your organisation is:
very relevant   very irrelevant
  1. Have any faults been found in using the software?
    yes no
    If yes, please describe those faults:

TRAINING (ADDITIONAL SERVICE)

  1. Do you feel your organisation would benefit from training on the software?
    yes no
    If Yes, how many staff would require training?
    one 2-3 3-5 more than 5
  2. Please rank the importance of the following training areas for your organisation
    (very important - 10, not important at all - 1)
    3. General software familiarity
    Data entry
    Reporting
    Data analysis and opportunity identification
    Advanced facilities eg mail merge
    Data collection     		Data maintenance
    Tips and tricks for effective use of the software
    Enquiry handling, contact and related office procedures
    Marketing (eg target, cross waste reduction activities, publicity)
    Other, please specify

DOCUMENTATION

Installation

  1. Installation instructions are:
 very easy to follow very hard to follow
very complete quite incomplete

User Manual

  1. The sequence of content is:
 very logical very illogical
  1. The quantity of information content is:
 far too great far too little
  1. The level of information content is:
far too simple far too difficult
  1. The Management Overview is:
 very useful quite useless
  1. The step by step procedures are:
 quite unclear very clear
very complete quite incomplete

HELP DESK SUPPORT

  1. Has GP help desk support been sort?
    yes no
    If yes, which communications media was used?
    telephone fax email web
  1. Response time was:
 without delay quite delayed
  1. The attitude of GP help desk staff was:
 quite pleasant quite unpleasant
  1. Help desk staff communicated:
 very clearly very poorly
  1. Help desk staff knowledge on the software was:
 very good very poor
  1. What was the time span (average) between first reported problem and its resolution?
    immediate same day <24 hours >24 hours never resolved

GENERAL

  1. Were there any parts of the application you found particularly useful? Please explain

  2. Were there any parts of the application you found particularly deficient? Please explain

  3. Are there additional features or facilities that would improve or make the application better suited to your operations? Please explain

  4. Would you like return contact from GP staff to discuss any aspects of the above in further detail?
    yes no

Thanks for completing the questionnaire.
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